Mark Vitow Ltd is now offering an enhanced level of service to its growing network of independent merchants!

The national distributor of plumbing and heating supplied has just launched a new online portal for trade customers where they can see stock availability, see their customised pricing and active promotions, view their account history, place orders, pay off their account, download invoices, and more.

The customer portal is accessible directly on the Mark Vitow website and enables businesses to share private, account-specific information, securely.

In addition to streamlining our internal ordering process, the portal offers a range of time-saving benefits to customers including:

✅ REAL-TIME STOCK AVAILABILITY

Instant, online access to stock availability, allowing merchants to more accurately plan their orders and manage their inventory levels.

✅ LIVE PRICING

Access to the most up to date customised pricing, with discounts and promotional pricing automatically applied.

✅ LIVE LEDGER VIEWS

View the real-time credit limit, balance and historical data of trade accounts all in one place.

✅ PAYMENTS ON ACCOUNT

Bulk payments or payment of specific invoices can be made directly via the portal, and role-based permissions can be set for additional users in Accounts Payable to simplify the payments process.

✅ DOWNLOAD INVOICES

Once an invoice is generated, the customer will receive a notification and can log in to view or download.

✅ LIVE ORDER LISTINGS

All information is synced in real-time with Mark Vitow’s in-house ERP system for accurate inventory and pricing information. Once an order is submitted online through the portal, a sales order is created without the need for any re-keying, eliminating the possibility of errors and allowing the stock to immediately be processed by the warehouse for despatch.

✅ EASY REPEAT ORDERS

Re-order entire orders or choose from a list of favourites to make ordering popular items effortless. Orders can also be stored to submit at a later date when all items have been added on.

✅ AVAILABLE INSIDE/OUTSIDE WORKING HOURS

The new portal gives customers a quick, convenient, and 24/7 way to place orders and maintain their trade accounts without having to call or email (although these options will remain available).

“Mark Vitow Ltd has continued to innovate and invest throughout all the challenges that the pandemic has brought and we are incredibly excited to launch our online portal,” says Matthew Phillips, Managing Director. “Providing exceptional customer service is at the heart of everything we do and our state of the art portal will allow us to further enhance our customer experience. ”

To visit the portal, go to online.markvitow.com. Requests to register for the portal can be emailed to sales@markvitow.com.